FAQ

Orders with all items in stock ship out within 5 to 7 business days.

Domestic orders (placed within the U.S.) take between 2 and 5 days to reach you, depending upon your location relative to Atlanta, GA.

Please see below for International order information.

We will send tracking info to the email specified in your order when your items ship.

If you have not received your tracking email, please check your SPAM folder.

Nothing there? Please drop us a line here.

It's no secret: shipping SUCKS.

We do our level best to find and offer you the best, most competitive shipping rates possible. And they change all the time!

Currently, our domestic shipping rate starts at $4.50. Increases are based on parcel size and weight. Your cost is calculated at checkout, and depends upon the type of shipping you pick.

Occasionally packages will be delayed or late in delivery. Please frequently check the tracking information contained in your shipment notification for updates.

We are not responsible for packages that show as delivered that are left outside your door, with a doorman or neighbor, or any other receiving party. Please arrange to have a secure means by which to receive your shipment before ordering.

We are also not responsible for packages shipped to incorrect addresses, so please be sure to check your shipping address before submitting your order.

Blastbolt ships to just about any place that receives mail.

International shipping depends upon the size & weight of the parcel, and the destination.

Please utilize the cart/checkout features to determine an exact shipping total.

International parcels typically take between 2 and 4 weeks to arrive, depending upon their destination relative to us (Atlanta GA). In some cases, it can take longer.

PLEASE BE AWARE:

Blastbolt reserves the right to wait a full 6 weeks before considering an order lost.

If you have not received your order after 6 weeks, please contact us. We will either issue a refund, or re-ship your order for you.

Unfortunately, there is no "cut-and-dried" answer to this question.

Customs fees, tariffs, VAT taxes, etc. can and may be levied against international packages.

Blastbolt has no control over these charges, as they are subject to customs review and practices.

Regretfully, we cannot mark outgoing shipments in a way that will attempt to prevent these charges, as doing so is unlawful.

Apart from size exchanges and defective items, all sales are final, and no refunds are given.

See below for size exchange and defect returns.

Blastbolt honors return and exchange requests within 7 business days of shipment receipt, and only for fit issues and defective items. Please notify us of these issues within 48 hours of receipt: support@blastbolt.com

Items must be in new and unworn/unwashed condition, with original packaging, to be eligible for return and exchange.

Refunds are not available for products after 7 business days.

Generally speaking, sale items, limited editions, and pre-order items do not qualify for return or refund, due to limited stock. Exchange items are not guaranteed in-stock.

As always, please reach out to us to see what we can do for you in these cases!

Blastbolt does not offer refunds or exchanges for items lost or damaged after purchase.

Please see our "How to Care For your Enamel Pins" section below for helpful tips on how to prevent pin loss and damage.

Thanks for your interest in our pins! In order to achieve maximum enjoyment from our line of products please take a look at the the following:

Avoid placing pins on bags, backpacks, purses, etc.! They are easily engaged with outside elements, and are many more times likely to break free and be lost forever. The best places for pins are: Lapels, hats, jackets and shirts, or tops. The best place for a pin is the chest area, where it can be easily accounted for.

Remove your pin after each wear. If it is possible, this is always best practice. Get yourself a small cork board to put your pins on: they are ready at a glance and can be easily removed and reattached at the ready. Plus, it makes for a great wall-hanging!

Replace metal clasps with rubber backers. Metal butterfly clasps do not hold as well as their rubber counterparts.

Familiarize yourself with the pin and its clasps *before* committing to wearing them. Be sure that your pin stays in place: jiggle it, jump up and down, bend over, run around a bit. If any of these things cause the pin to become loose--to any degree--don't wear the pin until you can obtain better clasps. Creepy Co. is not responsible for pin loss at any time after purchase.

Invest in locking pin backers you can find in bulk quantities at Amazon.com and eBay.com. The locking backers are held in place by a spring, and are the best available protection against pin loss. (Please keep in mind that there is *no* 100% foolproof measure against pin loss).

DELUXE PINS

Our line of deluxe, moving pins is an addition we're very proud of! We've spent time making sure that these items are durable enough to pin to your person. We encourage you to wear them proudly, but also to remember the following:

These pins are not toys, and are not suitable for use or wear by children.

The bobble spring, slider post and hinge are delicate mechanisms, and should be treated as such. While the pins have been stress tested and prove to be sturdy, they can still be wrenched free from their anchoring points. We strongly recommend removing pins between uses, so that they do not snag on items.

Blastbolt cannot be held responsible for pin breakage or loss resulting from use after purchase.

Creepy Co. currently has tool-free locking backers for sale in the shop.

For a short video on how to use these backers, please CLICK HERE.

PLEASE NOTE: once you have these backers firmly in place, it is of the utmost importance that you do not touch or otherwise engage the very back end of the backer. This is the release mechanism, and pulling it will disengage the lock. Simply place your backer on, and do not further touch it!

Creepy Co. is not responsible for pin loss due to improper use of locking backers. Please familiarize yourself with the operation of these backers before committing to usage.

We often pick and ship orders as they come in (during business hours), so the turnaround can be super quick!

Your best bet is to e-mail us as soon as possible to see what your options are:

support@blastbolt.com

Unfortunately, we don't have the ability to receive visitors at our warehouse, and we do not keep stock at our offices (separate locations!)

Hopefully some future day we will be able to offer pickup to our local Creeps!